Refund policy
We accept returns for online store credit only within 14 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached.
Approved returns will be issued as store credit (gift card) valid for future online purchases only.
Please note: Online purchases are handled separately from in-store purchases.
To start a return, you can contact us at meg.ktrowpgh@gmail.com. Please note that returns will need to be sent to the following address:
KT ROW
12 Brilliant Ave.
Aspinwall, PA 15238
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at meg.ktrowpgh@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds For Merchandise Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund for merchandise credit was approved or not. If approved, you’ll be emailed a Merchandise Code for the exact amount refunded for online KT Row Shopping only.
If more than 15 business days have passed since we’ve approved your return, please contact us at meg.ktrowpgh@gmail.com.